Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 3–5 business days. Delivery typically takes 7–15 business days depending on your location.

Do you ship internationally?
Yes! We ship to most countries. Shipping times and costs may vary by destination.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placing them. Contact us as soon as possible at our Contact page.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Please contact us to initiate a return.

What if my item arrives damaged?
We're sorry to hear that! Please contact us with a photo of the damaged item and we'll make it right with a replacement or refund.

How long do refunds take?
Refunds are processed within 5–7 business days after we receive the returned item.

Products

Are your products authentic?
Yes. All products in our store are sourced from verified suppliers and are as described in the product listings.

Do your bundles include all listed items?
Yes! Every bundle includes all items listed in the product description. Bundles are a great way to save vs. buying separately.

Can I buy individual items from a bundle?
Absolutely — all bundle components are also available as standalone products in our store.

Payments

What payment methods do you accept?
We accept all major credit cards, debit cards, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are processed securely through Shopify Payments with industry-standard encryption.

Still have questions?

We're happy to help! Visit our Contact page and we'll get back to you as soon as possible.